This notice explains why Southampton Primary Care Limited (SPCL) collects information about you, how we keep it safe and private, and how we may use that information.
Doctors and nurses have to keep a record about your health and any treatment that we give you. This is called your “GP record”, and helps us to really look after you.
Your GP record is only used to help doctors and nurses keep you well – and make you better when you are not so well.
We keep a record of every time that you see someone at the hubs, as well as times that you have been seen somewhere else, such as in the Accident and Emergency department of a hospital.
We keep a record of:
Your GP record is kept on a really secure computer system. Only doctors, nurses and receptionists that we give permission to can look at your information.
No one else.
And it’s really, really difficult to hack into that system. We make sure of that.
If you are old enough to have a mobile phone, or an email address, then we will only use that to contact you when it’s about “medical stuff” – like reminding you about an appointment that you might have to see your doctor at the hubs.
If you don’t want us to text you anything at all, then just tell us and we will make sure that doesn’t happen.
Unless you want us to, we won’t use your email address to tell you about other things happening at the hubs, like new doctors and nurses working at SPCL. Or cake sales.
All your info is very private and we won’t tell anyone else about it unless they are also looking after you, or trying to get you better, such as another doctor or nurse. And only if they really need to know about it.
So, at the hubs, the doctors, nurses, and receptionists can look at your GP record, if they need to. And if they do, they are not allowed to tell anyone else about it.
And if the doctors and nurses at the hub don’t know what’s wrong with you, we will ask someone at the hospital to see you – and we will give that doctor or nurse information about you and what’s making you feel unwell.
But sometimes we have to tell other people about stuff in your GP record. Sometimes, “it’s the law”, and we will get in big trouble if we don’t.
So, if a judge tells us to, then we will have to give them information about you. If the police tells us to, then sometimes we have to tell them as well.
If you’re ill, and that illness could be spread to all your friends and classmates, then we might need to let the right people know – so that they can try to make sure that no-one else catches that illness as well.
And sometimes we have to tell other people if we are worried that you, or someone else in your family, could be in danger.
Whenever we can, we would always tell you if we were going to tell someone else about you and GP record.
Some other medical places, such as the Accident and Emergency department at our local hospital, or other doctors and nurses that you might see when your practice and the hubs are closed, can take a peek at your GP record – but only if they ask you (or your mum or dad) first. The information in your GP record could be very helpful to them when they are trying to make you better.
You don’t have to say yes if they ask you, and you can ask the hubs not to allow anyone else to be even able to look at your GP record like this if you want.
The doctors and nurses at SPCL can also look at some of your hospital records – for example, when you went to Accident and Emergency with your broken arm. We can see what the x-ray showed. That information can be very useful to us when we see you in the hubs ourselves.
If you have any questions about how your data is kept, then please do ask someone at the hubs.
Or, you (or your mum or dad) could ask the doctor who is in charge of all this “data” stuff and “keeping things private” – Dr Ali Robins (spcl.admin@nhs.net)
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